1. No-Refund Policy

Luxurystays operates a firm no-refund policy. Once a booking has been confirmed — whether for a house rental, apartment rental, hotel accommodation, or guest house stay — the booking amount is non-refundable in full, regardless of the circumstances.

This policy applies to all bookings on our platform worldwide, irrespective of:

• The length of the stay or the value of the booking

• The destination or type of accommodation

• The reason for cancellation, including but not limited to illness, injury, bereavement, change of plans, travel disruption, natural disasters, or force majeure events

• The amount of notice given prior to the check-in date

• Whether the stay has commenced or not at the time of cancellation

2. What Constitutes a Confirmed Booking

A booking is considered confirmed, and this no-refund policy is immediately activated, upon the occurrence of any of the following:

• You receive a booking confirmation email from Luxurystays

• Payment has been successfully processed for the booking

• You accept the booking confirmation screen at the end of the checkout process

By proceeding past the checkout confirmation stage, you expressly acknowledge and agree that the booking is final and that no refund will be issued.

3. Travel Insurance

Luxurystays strongly advises all guests to purchase comprehensive travel insurance prior to making any booking. A suitable policy should include, at minimum, coverage for:

• Trip cancellation and curtailment

• Accommodation costs in the event of cancellation

• Medical emergencies and repatriation

• Personal liability

• Travel delays and missed departures

Luxurystays accepts no responsibility for losses that could have been mitigated through appropriate travel insurance coverage. The cost of such insurance is the sole responsibility of the guest.

4. Provider-Initiated Cancellations

In the rare event that an accommodation provider cancels a confirmed booking, Luxurystays will endeavour to:

• Notify you as promptly as possible by email and/or telephone

• Source comparable alternative accommodation of an equivalent or higher standard

• Offer a platform credit equivalent to the booking value if no suitable alternative is available

In circumstances of provider-initiated cancellation, a refund to the original payment method may be considered at Luxurystays' sole and absolute discretion. This does not establish a general right to a refund under any other circumstances.

5. Force Majeure

Luxurystays is not liable for cancellations or disruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government restrictions, or infrastructure failure. No refunds will be issued on the basis of force majeure events affecting the guest's ability to travel or occupy accommodation.

We strongly recommend ensuring your travel insurance policy includes adequate force majeure and pandemic-related cancellation coverage.

6. Booking Modifications

Requests to modify a confirmed booking (such as changing dates or accommodation type) are subject to availability and may be accommodated at Luxurystays' discretion. Any modification that results in a reduction in the booking value will not give rise to a partial refund for the difference.

Additional charges may apply for modifications, including any difference in nightly rates, applicable fees, and administration charges.

7. Chargebacks

Raising a fraudulent or unjustified chargeback with your card issuer in relation to a confirmed booking is a breach of these Terms. In such cases, Luxurystays reserves the right to:

• Suspend or permanently close your account

• Pursue recovery of the disputed amount through legal channels

• Report the matter to relevant fraud prevention services

We encourage you to contact us directly at support@luxurystays.com to resolve any payment concerns before approaching your bank or card issuer.

8. Goodwill Gestures

In very exceptional circumstances, and entirely at the discretion of Luxurystays management, a goodwill gesture such as a partial platform credit or a date change may be offered. Such gestures do not constitute a precedent, a right, or an admission of any obligation, and will not be construed as a modification of this no-refund policy.

All requests for goodwill consideration must be submitted in writing to: refunds@luxurystays.com

9. Contact

For all refund-related enquiries, please contact our support team:

Email: refunds@luxurystays.com

Subject Line: Refund Enquiry – [Your Booking Reference]

Response Time: We aim to respond to all enquiries within 5 business days.

 

By completing a booking on the Luxurystays platform, you confirm that you have read, understood, and agree to this Refund Policy in its entirety.